Ipiphony includes ACD and call queues right out of the box with no additional license requirements. Queues can be monitored via the graphical user interface. Basic reporting is also included, and allows users to search for calls by user, date or other essential criteria. Call queues can also be recorded on an ad-hoc or full-time basis.

Ipiphony integrates with a variety of soft phones, allowing you use your computer as a telephone or extend the functionality of your cell phone to integrate with your PBX. Ipiphony can also operate in a virtual environment using Hyper V or VM Ware.