Overview || Telephones || Why Choose Ipiphony? || Ipiphony Benefits || Ipiphony Tools
Ipiphony Features || Ipiphony Additional Features || Datasheets || User Guides
Ipiphony Features
The Ipiphony system is equipped with a wealth of enterprise-class features:
Auto-attendant
Blacklisting
Call conferencing
Call monitoring
Call parking
Call presence
Call queuing
Call recording
Call waiting
Customized voice prompts
Day / night control
Find me / follow me
Music on hold
Outbound / inbound routes management
Ring groups
Voicemail / voicemail to email / fax to email
Auto-attendant
Ipiphony creates call flows with the help of an Interactive Voice Response (IVR) system—a digital receptionist that will offer pre-recorded options for selecting individuals or departments. There is no limitation on how many you can have. Music or customized messages can be played when a call is on hold.
Call parking
Calls can be placed on hold in a “parking lot” to keep extensions free.
Call presence
Call presence updates your availability and activity status—such as “on the phone” or “away”—automatically on systemwide integrated applications such as instant messaging.
Call monitoring
Managers can listen in on calls, and can barge in to speak to customers or whisper for agents’ ears alone.
Ring groups
Multiple extensions can be configured to ring with each call until that call is picked up by any one extension.
Call conferencing
The Ipiphony system allows multi-party
conferencing with advanced features
found on high-end conferencing systems,
such as scheduling, PIN-based security,
quiet mode, user join/leave, forced
mute, increase/decrease
volume, max users and
conference recording.
Call queuing
Calls waiting for a response will be
placed in a queue in which calls are
answered in the order they were
received, or may be prioritized for a
quicker response that leapfrogs the
queue. Call queues are unlimited.
Customized voice prompts
Customized messages, including
rerouting, can be made from any
handset, or uploaded.
Voicemail / voicemail to email / fax to email
Voicemails can be accessed and
changed on the extension or via web
interface. Users can receive email
notifications when they have a new
voicemail message, and faxes can be
forwarded to email.
Find me / follow me
Users can program a prompt or can
automatically route callers to an
extension, a mobile phone or any
number wherever they are.
Call recording
The Ipiphony system allows multi-party
conferencing with advanced features
found on high-end conferencing systems,
such as scheduling, PIN-based security,
quiet mode, user join/leave, forced
mute, increase/decrease
volume, max users and
conference recording.
Music on hold
Pre-recorded audio files may be played
when a caller is placed on hold. Hold
music and messages are easily
administered via the web interface.
Outbound / inbound routes management
Based on the caller ID or dialed number,
inbound calls from specific individuals
may be routed to a different number or
department than the general public, and
calls from known telemarketers can be
immediately disconnected. Inbound
faxes are identified. Outbound calls are
routed to use the least costly option.
Blacklisting
Users can block certain numbers from making further calls to any extension.
Day / night control
Users can configure call flow depending
on the time of day—for example, calls
may be routed to extensions with
voicemail boxes during office hours and
with a different number or a customized
message for calls arriving after hours.
Interested in learning more about Ipiphony? Contact Moore Enterprises today!